If you are experiencing chest pain that is not settling, or a medical emergency that could be life-threatening, ring for an Ambulance on 000.

Hours: Consultations are by appointment. A Receptionist answers the telephone 5464 6765
Monday to Friday 7.00 am ― 5.00 pm, Saturday and Sunday 7.00 am ― 2.00 pm depending on the availability of our doctors.
Our last booked appointment on a weekday is 4.30 pm.
We are closed on Public Holidays.

Emergencies are given priority.

If you have multiple issues to discuss with the doctor and/or are coming to the surgery as a new patient, please book a long consultation. If for any other reason you know you require a long consultation, please inform our Receptionist when making your appointment.

We do our best to offer a range of appointment times but  our consultation hours may not necessarily suit your work schedule. If you need to take time off from work for a consultation, you can ask the doctor for a certificate to explain that you needed to be seen by a doctor.

Home visits
Available for patients with specific medical conditions at the discretion of our doctors and within a limited geographical radius from our surgery. Please speak to a Receptionist for more information.

Fees
The practice bulk-bills for all GP consultations covered by Medicare except for the insertion and removal of the Mirena intrauterine contraception device. More information about the fees for services that are privately billed can be found here.

Communication Policy. Telephoning Doctors
Messages can be left for doctors during normal surgery hours. Each doctor has his or her own policy on receiving calls – please ask the receptionist about your doctor’s preferences. If the doctor is unable to take your call, the receptionist will tell you whether the doctor will be able to call you back or whether you will need to ring.
Emails: We ask patients not to email us or request information by email as we have chosen to communicate with patients by telephone and text message where appropriate.
Text Messages: If you have provided us with your mobile phone number we may send you a text (SMS) message in order to try and contact you.

Results, Recalls, National, State and Territory Reminder Systems
It is your responsibility to contact your doctor to get your medical results and reports.  Each doctor has his/her own way of managing your results and reports. Please speak to the doctor in your consultation about how best to get your results.  It is also your responsibility to inform us of changes to your contact details and keep your contact details up to date with relevant National and State reminder systems for routine preventative health procedures (such as Pap Smear and Bowel Cancer test reminders).  Patients will automatically be placed on the National, State and Territory Reminder systems (for example National PAP Smear, Diabetes, Bowel Cancer registries) unless you specify otherwise.

Patient Agreement
Patients are asked to sign a Patient Agreement. This is to give consent for the appropriate use and restricted disclosure of your personal health information in the course of your health care. This consent allows those involved in your health care access to the information necessary to continue the high standard of health service you have come to expect of us. If a patient has records held at a hospital and wishes for a copy of those records be sent to us, we are required to fax a signed Patient Agreement to the hospital records department. Please refer to the Patient Agreement at Reception for detailed information.

Privacy and duty of care
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Our Practice Privacy Policy is available from our Reception desk.

Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals. If you wish to be treated as a patient anonymously or under a pseudonym you will need to pay in full yourself on the day of your treatment for your consultation(s) and you will not receive a Medicare rebate. This is because we are only able to bill consultations to Medicare for patients who provide us with Medicare-recognised and registered details.

Waiting Times
Our doctors and staff work hard to provide a service that runs as smoothly as possible. When there are waiting times it is usually due to patients needing more time with the doctor than they realised when they made their appointment. We also occasionally have walk-in patients who arrive with emergency needs. These patients are given priority and the doctors will often send them to hospital in an Ambulance. This necessarily means that scheduled patients will experience some wait to be seen. If you have been waiting for more than 45 minutes, we ask that you come to the Reception desk and let us know. When our Receptionists are aware of unusually long waiting times or emergencies that have presented, they will update patients on the expected waiting time and offer an alternative doctor if available. This includes trying to contact patients who have not yet arrived at the surgery. Please help us by keeping your contact details up to date.

Code of Conduct
Our clinical and administrative staff treat patients with respect and expect to be treated with respect in return. We understand that it can be difficult for some people to manage illness, pain and worry. We ask that while you are in our building or grounds, or talking with us on the telephone, that you communicate with us if you are finding something too difficult to manage. Our doctors, staff and patients have the right to be in a safe environment and for this reason we do not accept antisocial or intimidating behaviour, physical violence or verbal abuse.

Ownership and Transfer of Patient files
All patient medical files at the Flinders Peak Medical Centre are the legal property of the Practice Principal, Dr Michael Shera, and cannot legally be transferred to other surgeries without the patient’s or guardian’s signed permission. If you wish to transfer a copy of your medical records from this surgery to another surgery please ask your new surgery to send a formal request with your signature. The administrative cost to prepare your medical records for your new surgery is $44.00 (fee current as 19 February 2014).

Complaints and Comments
Please address in writing to The Flinders Peak Medical Centre Practice Manager, 355 Ipswich-Boonah Road, Purga QLD 4306.
Alternatively please contact the Office of the Health Ombudsman, telephone 133 646, website:  www.oho.qld.gov.au
or for matters related to privacy contact the Office of the Australian Information Commissioner (OAIC), telephone: 1300 336 002, website: www.oaic.gov.au
or to the Office of the Information Commissioner Queensland,  telephone: (07) 3234 7373, website:  www.oic.qld.gov.au .

Information accuracy
The information presented here is subject to change without notice. The Flinders Peak Medical Centre doctors and staff recommend that you make direct contact with the FlindersPeak staff or the listed external contacts before acting upon any of this information, particularly concerning costs, opening times and contact details.